{"id":670,"date":"2023-05-15T16:25:51","date_gmt":"2023-05-15T16:25:51","guid":{"rendered":"https:\/\/tugrisan.es\/?page_id=670"},"modified":"2023-06-20T09:24:25","modified_gmt":"2023-06-20T09:24:25","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tugrisan.es\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"670\" class=\"elementor elementor-670\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b8ad953 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"b8ad953\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4db6c79\" data-id=\"4db6c79\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d877f9 elementor-widget elementor-widget-heading\" data-id=\"3d877f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">PREGUNTAS FRECUENTES<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9e26be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9e26be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ac7bd16\" data-id=\"ac7bd16\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-370b403 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"370b403\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e37ffc01dd1\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-370b403\">\n                        <a href=\"#collapse-6c3aab069e37ffc01dd1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6c3aab069e37ffc01dd1\" aria-expanded=\"false\" aria-controls=\"Collapse-6c3aab069e37ffc01dd1\">\n                            \n                            <span class=\"ekit-accordion-title\">\u00bfC\u00d3MO TOMAR MEDIDAS DE SU INODODRO?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6c3aab069e37ffc01dd1\" class=\"collapse\" aria-labelledby=\"primaryHeading-0-370b403\" data-parent=\"#accordion-69e37ffc01dd1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Si su inodoro no aparece en la lista de adaptabilidades, encuentre la tapa wc perfecta.<br \/><br \/>SIMPLEMENTE CON ESTAS MEDIDAS:<\/p><p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-316 size-full\" src=\"https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-scaled.jpeg\" alt=\"\" width=\"2560\" height=\"1590\" srcset=\"https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-scaled.jpeg 2560w, https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-300x186.jpeg 300w, https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-1024x636.jpeg 1024w, https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-768x477.jpeg 768w, https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-1536x954.jpeg 1536w, https:\/\/tugrisan.es\/wp-content\/uploads\/2023\/05\/como-tomar-medidas-inodoro-ESP-2048x1272.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-370b403\">\n                        <a href=\"#collapse-320303569e37ffc01dd1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-320303569e37ffc01dd1\" aria-expanded=\"false\" aria-controls=\"Collapse-320303569e37ffc01dd1\">\n                            \n                            <span class=\"ekit-accordion-title\">GARANT\u00cdA<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-320303569e37ffc01dd1\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-370b403\" data-parent=\"#accordion-69e37ffc01dd1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>TUGRISAN ofrece 2 A\u00d1OS DE GARANT\u00cdA a partir de la fecha de factura.<br \/><br \/>Para poder tramitar la garant\u00eda es necesario que el cliente conserve copia de su factura.<br \/><br \/>Todos nuestros art\u00edculos est\u00e1n garantizados de todo defecto de fabricaci\u00f3n.<br \/><br \/>Esta garant\u00eda queda limitada \u00fanica y exclusivamente a la reposici\u00f3n del material que sea<br \/>considerado como defectuoso.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-370b403\">\n                        <a href=\"#collapse-eb6229669e37ffc01dd1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-eb6229669e37ffc01dd1\" aria-expanded=\"false\" aria-controls=\"Collapse-eb6229669e37ffc01dd1\">\n                            \n                            <span class=\"ekit-accordion-title\">ENV\u00cdO \/ TRANSPORTE<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-eb6229669e37ffc01dd1\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-370b403\" data-parent=\"#accordion-69e37ffc01dd1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>TUGRISAN entregar\u00e1 los pedidos en el domicilio de entrega designado por el cliente.<br \/><br \/>Se enviar\u00e1n a PORTES PAGADOS los pedidos superiores a 400 \u20ac\/neto en la Pen\u00ednsula (Baleares\/Canarias\/Ceuta\/Melilla, consultar).<br \/><br \/>Para pedidos inferiores al indicado, la mercanc\u00eda se enviar\u00e1 siempre a portes debidos.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fc454d1\" data-id=\"fc454d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a711e08 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a711e08\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e37ffc04227\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a711e08\">\n                        <a href=\"#collapse-6c3aab069e37ffc04227\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6c3aab069e37ffc04227\" aria-expanded=\"false\" aria-controls=\"Collapse-6c3aab069e37ffc04227\">\n                            \n                            <span class=\"ekit-accordion-title\">PRODUCTO DEFECTUOSO EN ENTREGA<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6c3aab069e37ffc04227\" class=\"collapse\" aria-labelledby=\"primaryHeading-0-a711e08\" data-parent=\"#accordion-69e37ffc04227\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Si a la entrega el cliente observa que la caja est\u00e1 deteriorada, deber\u00e1 comprobar la mercanc\u00eda<br \/>en ese momento.<br \/><br \/>En el supuesto de que est\u00e9 da\u00f1ada por el transporte, ha de indicarlo en el albar\u00e1n del transportista y contactar con TUGRISAN, en el plazo de 24 horas, indic\u00e1ndonos el detalle de las anomal\u00edas.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a711e08\">\n                        <a href=\"#collapse-320303569e37ffc04227\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-320303569e37ffc04227\" aria-expanded=\"false\" aria-controls=\"Collapse-320303569e37ffc04227\">\n                            \n                            <span class=\"ekit-accordion-title\">CAMBIOS Y DEVOLUCIONES<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-320303569e37ffc04227\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-a711e08\" data-parent=\"#accordion-69e37ffc04227\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Se admiten devoluciones en un plazo inferior a 14 d\u00edas naturales desde la entrega. Siempre y cuando estas deriven de materiales defectuosos o err\u00f3neos por parte de TUGRISAN, S.L.<\/p><p>No se admiten devoluciones de las tapas de inodoro por ser una de las excepciones al mismo previstas en el Art. 103 de la Ley General para la Defensa de los consumidores y Usuarios (Real Decreto Legislativo 1\/2007) por razones de protecci\u00f3n de la salud o de higiene.<br \/><br \/>\u00danicamente se admitir\u00e1n devoluciones en aquellos productos que no hayan sido<br \/>desprecintados o en productos defectuosos o err\u00f3neos.<br \/><br \/>En ese caso TUGRISAN se har\u00e1 cargo de los gastos de los portes de la devoluci\u00f3n y siempre que se devuelva en perfecto estado.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a711e08\">\n                        <a href=\"#collapse-eb6229669e37ffc04227\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-eb6229669e37ffc04227\" aria-expanded=\"false\" aria-controls=\"Collapse-eb6229669e37ffc04227\">\n                            \n                            <span class=\"ekit-accordion-title\">FUERO Y LEY APLICABLE<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-eb6229669e37ffc04227\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-a711e08\" data-parent=\"#accordion-69e37ffc04227\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Las condiciones Generales se regir\u00e1n por la Ley Espa\u00f1ola.<br \/>En caso de discrepancia, las partes pueden resolver sus controversias en el \u00e1mbito jurisdiccional a trav\u00e9s de los Juzgados y Tribunales de Valencia con renuncia expresa de cualquier otro fuero.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9030c76 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9030c76\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb024a9\" data-id=\"bb024a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22418ff elementor-widget elementor-widget-heading\" data-id=\"22418ff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfNO ENCONTRASTE LA RESPUESTA?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12fc31a elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"12fc31a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/tugrisan.es\/en\/contacto\/\" class=\"elementor-button-link elementor-button elementor-size-sm elementor-animation-float\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\">ESCRIBENOS UN MENSAJE<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PREGUNTAS FRECUENTES \u00bfC\u00d3MO TOMAR MEDIDAS DE SU INODODRO? Si su inodoro no aparece en la lista de adaptabilidades, encuentre la tapa wc perfecta. SIMPLEMENTE CON ESTAS MEDIDAS: GARANT\u00cdA TUGRISAN ofrece 2 A\u00d1OS DE GARANT\u00cdA a partir de la fecha de factura. Para poder tramitar la garant\u00eda es necesario que el cliente conserve copia de su [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/pages\/670"}],"collection":[{"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/comments?post=670"}],"version-history":[{"count":19,"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/pages\/670\/revisions"}],"predecessor-version":[{"id":1140,"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/pages\/670\/revisions\/1140"}],"wp:attachment":[{"href":"https:\/\/tugrisan.es\/en\/wp-json\/wp\/v2\/media?parent=670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}